1. Introduction

This Refund Policy outlines the terms and conditions under which Ratnam Solutions Private Limited (“the Company”) provides refunds for its Hosting and Development services. By engaging with our services, you (“the Client”) agree to adhere to this policy.

2. Hosting Services

• 2.1 Refund Eligibility:
  • Refunds for hosting services are only considered within the first 15 days of service activation, provided there is a demonstrable and significant service disruption directly attributable to the Company’s infrastructure.
  • Refunds are not provided for service disruptions caused by:
    • Client errors or negligence.
    • Third-party software or plugins.
    • Force majeure events (e.g., natural disasters, cyberattacks beyond reasonable control).
    • Domain registration fees.
• 2.2 Refund Process:
  • To request a refund, the Client must submit a written request to [info@ratnamsolutions.com] within the 15 day period, clearly stating the reason for the refund and providing supporting evidence of the service disruption.
  • The Company will investigate the request and respond within [8790523012] business days.
  • If the refund is approved, it will be processed within [7] business days via the original payment method.
• 2.3 Service Cancellation:
  • Clients may cancel hosting services at any time. However, refunds are not provided for the remaining period of a pre-paid service, beyond the initial 15-day period.

3. Development Services

• 3.1 Refund Eligibility:
  • Refunds for development services are considered only in cases where the delivered product demonstrably fails to meet the agreed-upon specifications as outlined in the project contract.
  • Refunds are not provided for:
    • Changes in project scope after the initial agreement.
    • Client dissatisfaction with design or functionality that was explicitly approved during the development process.
    • Delays caused by lack of client provided items, such as content, or feedback.
• 3.2 Refund Process:
  • The Client must submit a written refund request to [info@ratnamsolutions.com] within [15] days of project completion, clearly stating the specific deviations from the contract and providing supporting evidence.
  • The Company will review the request and respond within [7] business days.
  • If the refund is approved, the amount will be determined based on the extent of the non-compliance and the progress of the project. This will be determined by the company.
  • Refunds will be processed within [7] business days via the original payment method.
• 3.3 Project Cancellation:
  • If the Client cancels a development project before completion, the Company retains the right to charge for work completed up to the point of cancellation. This amount will be determined based on the percentage of project completed.

4. General Provisions

• 4.1 Dispute Resolution:
  • Any disputes arising from this Refund Policy will be resolved through amicable negotiation. If a resolution cannot be reached, the dispute will be subject to the jurisdiction of the courts in [Hyderabad, Telangana, India].
• 4.2 Policy Changes:
  • The Company reserves the right to modify this Refund Policy at any time. Clients will be notified of any changes via email or through ¹ a notice on the Company’s website.  

www. Ratnamsolutions.com

• 4.3 Contact Information:
  • For any questions or concerns regarding this Refund Policy, please contact us at:
    • Email: [info@ratnamsolutions.com]
    • Address: [Flat No 301, 3rd Floor, JB Shashi Arcade Building, Plot No 481, JNTU Road, KPHB 6th – Phase, Hyderabad – 500085 , Telangana]

5. Limitation of Liability

The Company’s liability for any refund shall be limited to the amount paid by the client for the specific services in question. The Company shall not be liable for any indirect, consequential, or incidental damages.